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Promotion: IVR & Inbound Analyst |
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Sunday, 03 February 2008 |
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After eight months working as IT developer in Transcom, I've been promoted to the position of IVR & Inbound Analyst. During these eight months I've acquired knowledge in the following areas: - SQL Server 2000 and 2005: development of ETL processes (DTS and SSIS), automated jobs, creation and improvement of Transact-SQL queries and stored procedures.
- C# and Python: development and improvement of projects concerning treatment of audio files taking advantage of the use of regular expressions.
- Altitude software development.
From now on, my duties will be: - Gather requirements getting in touch with business personnel as technical consultant for better understanding the business requirements.
- Provide technical solution analysis including database models, flowcharts, timelines, etc...
- Provide project follow-up supporting the IT developers during the script creation.
- Develop dynamic websites using PHP with SQL Server for business to manage IVR solutions.
- Travel to European countries making presentations of our technical solutions.
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